Effective Communication

Course Title:  Effective Communication

Course length 

3 Hours 

Maximum number to attend

Up to 12 delegates 

This course is aimed at all staff in health and social care. 

At the end of the training session, there is a short-written assessment to evidence the learning of the attendees.

Learning Outcome and Assessment Criteria

Introduction - Importance of communication in the adult social care setting.

Identify reasons why people communicate 

Explain how effective communication affects all aspects of working in adult social care settings 

Explain why it is important to observe an individual's reactions when communicating with them 

Individuals communication and language needs

Explain why it is important to find out an individual's communication and language needs

Describe a range of communication methods 

Barriers to communication

Identify barriers to communication

Describe ways to reduce barriers to communication 

Describe ways to check that communication has been understood 

Identify sources of information and support or services to enable more effective communication 

Confidentiality

Define the term 'confidentiality'

Describe ways to maintain confidentiality in day-to-day communication 

Describe situations where information normally considered to be confidential might need to be shared with agreed others 

Explain how and when to seek advice about confidentiality